RAKToken FAQ -Troubleshooting Guide

A.
If you are not registered for RAKToken, kindly follow the below steps:
1.
Download RAKBANK Digital Banking App from the Android Play Store/ Apple App Store (Kindly ignore if you have already downloaded the App).
2.
Click "Signup for RAKToken" button on the Login screen to register for RAKToken.
3.
Follow the onscreen instructions to complete the registration process.
4.
Once you have registered, you can generate a token to authorize a transaction.
B.
If you have forgotten your RAKToken PIN, kindly follow the below instructions to proceed:
1.
Use the Main Menu to go to Service Requests
2.
Select RAKToken De-registration and complete all steps mentioned onscreen.
3.
Log out and register for RAKToken again from the login page of RAKBANK mobile app using "Signup for RAKToken" button.
C.
If you have uninstalled and reinstalled your RAKBANK mobile app and now trying to perform a transaction that needs a RAKToken authorization and are unable to generate a RAKToken, kindly follow the below steps :
1.
Use the Main Menu to go to Service Requests
2.
Select RAKToken De-registration and complete all steps mentioned onscreen.
3.
Log out and register for RAKToken again from the login page of RAKBANK mobile app using "Signup for RAKToken" button.
D.
If you want to generate a RAKToken subsequent to RAKToken registration, use Get RAKToken Code button available on the Login page of the RAKBANK mobile app.
E.
If you have not given permission for notifications by RAKBANK mobile banking app, kindly follow the below steps to receive RAKToken Push Notifications.
For iOS devices ,
1.
Open Settings from your device home screen.
2.
Select "Notifications".
3.
Select "RAKBANK".
4.
Tap on the green switch next to "Allow Notifications" to switch it on.
5.
Make sure that all notification options are switched on.

For Android devices,
1.
Open Settings from your device home screen.
2.
Select Apps
3.
Select "RAKBANK".
4.
Select "Show Notifications".
5.
Tap on the switch next to "Allow Notifications" to switch it on.
6.
Make sure that all notification options are switched on.